I work as a Human Capital Consultant. I have known and worked with Rosemary in a professional capacity since 2000.
I worked with Rosemary at DHL when she was Sales Manager. I was in the credit control department. We worked closely together as I approved credit applications for the sales team. Rosemary’s conflict resolution and mediation skills were often needed when I declined credit applications for prospective customers. Rosemary would make commitments to guarantee prospective customers would adhere to the terms of DHL’s credit and collection policy. I can, with authority; state I never experienced a “problem debtor” where Rosemary was involved.
At DHL, Rosemary instilled a culture of “cross pollination” between various departments. She urged her sales team to become involved in assisting credit control, customer services and operations. In turn the departments mentioned would “feed of each other” to ensure sterling service. I learnt that it is more effective to work in collaboration with others as opposed to isolating departments and job descriptions.
In 2006, I became a consultant to Teljoy Business Systems (Teljoy Audio Visual).
We were to roll out an extensive ABET (Adult Basic Education and Training) program. Rosemary, at the time was National Sales and Marketing Manager. She was not by virtue of her position meant to be involved in the roll-out of the project; Human Resources were meant to drive the program. Rosemary however became actively involved in ensuring the program succeeded as there was management and student commitment and participation. The program succeeded because Rosemary drove the project. Many employees’ lives were enriched as a result of their successful passing of their exams and subsequent qualifications being awarded to them. There are lovely success stories where some students’ English language and Numeracy skills levels were close to functionally illiterate. The ABET program empowered and enhanced the students’ lives.
During the years of 2006 to 2012 I worked with Rosemary on various projects from mentorship, facilitation, coaching and labour relations issues. It was always a pleasure to spend time watching Rosemary’s operational, leadership and customer service skills in action. I learnt so much from observing Rosemary. My business acumen and productivity grew exponentially the more time I spent with Rosemary.
SKILLS OFFERING
Rosemary is adept in the following skills areas:
- Communication
- Leadership
- Knowledge of the industry, products and operations
- Mentorship
- Employee development
- Recognition and constructive feedback
- Human capital management and discipline
- Talent retention and acquisition
- Employee empowerment
- Computer skills – all suites
- Follow up, feedback and reporting
- Strategic planning
- Project development and management
- Sales and marketing
- Customer service
- Financial management
- Gap analysis
- Systems processing
- Business acumen
- Accomplished and accountable director
There is sadly not enough space to list Rosemary’s accomplishments, skills and proficiencies.
Teljoy Audio Visual will struggle to fill the massive void left after Rosemary leaves the company. I will be sad to see her leave us. I have become very fond of Rosemary and will miss the connection she has forged between us.
I wish Rosemary all of the best for her new venture.